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Wendy's Support Ticket - Auburn, Maine - The past ATLEASET 10 trips to our local Wendys

Wendy's Support Ticket - Auburn, Maine

The past ATLEASET 10 trips to our local Wendys - Sandwich Combo

Created By: Jenncar29's Picture Jenncar29 Last Reply: Jenncar29's Picture Jenncar29
Priority Level: [High] Status: [Open]
Created: 2 months ago Last Updated: 4 weeks ago
Department: N/A Replies: 0
Product: Sandwich Combo

The wait time is always 12 min or more, although if the foods good I'm willing to wait.. The food.. 75% of the time order is wrong example: I always order #9 medium with sm chilli and cheese.. The sandwich has lettuce, tom, hm dressing.. I receive onions, mayo and chicken half the time or the chicken is very dry, and the other half hm dressing and tom. The fries we know to order 1 size larger because there never close to full, the drinks are always right though. Tonight I had just had enough, so instead of just dealing with it I pulled a U-turn and back to the drive thru! The window employee very nice I wasn't upset with him but really wanted a new sandwich made, as for mine was like a dry old piece of chicken that sat on the gold grill and tasted like the black grease left over. They did re-make it and by then my fries were old and cold, so I asked if it was possible to get new fries.. Well that was not accepted to well but he said 2 min they'll be done. I thanked him very much and left again. When I got home I opened the new Frenchfry bag... UUGGHhh.. It was a small container with probably 15 half cooked fries. And that unfortunately IS A PRIME EXAMPLE OF EVERY TIME WE GO NOW. I love Wendy's but this particular Wendy's, Center Street Auburn, Me Needs some drastic changes or I'm afraid it will close. I've tried speaking with managers writing letters with no change in service or quality. I spend over $ 25.00 a week there, it's a treat, but after tonight I'm going to choose another establishment for our "take out" night :(


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